PRIVACY POLICY
Last Updated 27.11.2025
This Privacy Notice sets out the basis on which we will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of our websites relating to Trans Mission Ltd (“the Sites”) and customers who purchase tickets for our events, attend our events or subscribe to our newsletters.
Our privacy commitments:
We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so.
We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed. For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
CUSTOMERS
Data Collection:
We collect the following Personal data from or about you as an Trans Mission customer:
Personal Data Collected Directly from you through the booking process: your name, phone number, postal address, email address, gender and age. Our legal basis for the collection and processing of this data is the provision to you of the services purchased by you.
Personal Data Collected Automatically from the use by you of the Sites. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed,the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the Sites and provide you with access to the pages you wish to access.
Personal Data received Indirectly through our suppliers which enables us to create and store a record of your purchase history. The legal basis for collecting and processing this personal data is our legitimate interests in knowing more about our customers.
Data Uses:
We use your Personal Data:
For the administration of your purchases and our events and to contact you about your purchase (for example with details on your tickets and your attendance).
To contact you with marketing messages which you have requested or agreed to receive from us (for example via a branded newsletter);
To analyse the purchase history of our customers and the way our customers use the Sites.
Cookies:
We use cookies (small text files which are transferred to your browser by the Sites to identify data traffic patterns, personalise contents and support security). The cookies we use are described in more detail in our cookie statement. They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies may result in you no longer being able to use the entire functionality of the Sites.
Google Analytics:
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the Sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available.
Data Sharing:
Trans Mission will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account.
Social Media:
We will share your Personal Data with social media sites to enable them to provide marketing messages that you have agreed to receive from them.
SHOW GUESTS
Data Collection:
We collect the following data from you as Trans Mission show guest:
Data Collected Directly: your name, email address, postal address, gender in the ticket buying process.
Data Collected Indirectly: your attendance history.
Data Uses:
We use your Personal Data:
To contact you about your attendance (for example with essential show information);
To contact you with future event marketing messages;
To find out more about our guests and their preferences.
SOCIAL MEDIA FOLLOWERS
Data Collection:
We receive the following Personal Data about you if you follow one of our social media
accounts: Your account name, gender, general interests, location, age.
Data Uses:
We use this Personal Data:
To provide bespoke social media content;
To create targeted advertising;
To find out more about our digital community.
WEBSITE VISITORS
Data Collection:
We collect the following Personal Data about you if you visit one of our Sites: site referrals,
browsing pattern, browser type, location, general interests, gender, age.
Data Uses:
We use this Personal Data:
To provide you with bespoke website content;
To gain insight into your behaviour and preferences;
To create bespoke marketing messages;
To re-target our website visitors with relevant marketing messages;
To collect site statistics.
DATA PROCESSORS
We use third party processors to collect, export, process and store Personal Data on our behalf.
Data Security:
We maintain technical and physical safeguards to protect your Personal Data.
Duration of Storage:
We will maintain records of your Personal Data while you remain a subscriber, site user, or customer.
Your Rights:
You may request access, correction, deletion, restriction, portability, or object to processing.
Contacting us:
Trans Mission Limited
C/O Superstruct Entertainment Ltd, 364-366 Kensington High Street, London, W14 8NS
info@transmission.uk
